It is not possible to pre-order items, because we never know what we will have in stock. All of our items are for sale in our BoonsArt shop. We will not reserve items for you. Nor do we notify customers when an item is (about to become) available. If you are looking for something specific, please check the BoonsArt shop regularly or follow us on our social media.
For administrative purposes, all transactions are to be made either via our own shop, or through our shop on eBay.
Payments can be made via PayPal, SEPA, or bank transfers. For customers in the Netherlands, cash payment at pick-up (at buyer’s own risk) can be arranged.
We expect payments to be made within three (3) working days of purchase. If you are having trouble paying on time, please contact us as soon as possible to avoid the cancellation of your order and your account being blocked or removed.
We will dispatch purchased items within ten (10) working days of date of payment.
Yes. If you purchase multiple items at the same time, we will always combine the shipping costs.
Yes, we ship worldwide. However, in some cases (e.g. war / pandemics) we can decide to temporarily stop shipping to certain countries.
Our shipping fees are based on the shipping rates of the Dutch postal service (www.postnl.nl), combined with a handling & packing fee. The final shipping costs are dependent on the size, weight, and value of your order.
Customs fees are not included in the shipping price, as these differ per country (and are non-applicable to many countries we ship to). Customs fees may be charged by Customs of your country and are payable by you.
If you have paid for registered (& insured) shipping, a tracking code will be sent to you within 48 hours of your purchase having been dispatched. You can use this tracking code to follow your letter/parcel on www.internationalparceltracking.com. If you have paid for unregistered shipping, you will not be able to track your order.
We dispatch purchased items within ten (10) working days after received payment. After that, it’s up to the postal services to deliver the letter/parcel.
Once we dispatch an order, it is in the hands of the postal services. Depending on the distance a letter/parcel has to travel, it may take some time before it arrives at its destination. If you paid for registered shipment, please keep an eye on the progress of your order via www.internationalparceltracking.com. If it is taking too long or if you think something has gone wrong, please contact us as soon as possible and we will try to sort it out.
In the great majority of cases, yes. There are very few items for which we use a stock photo. Should this be the case, the item you receive will be in identical or better condition than the item pictured.
In general, the prices of our items are fixed. We aim to keep our prices fair. However, if you feel that an item is overpriced, please don’t hesitate to contact us.
If you are looking to sell your vintage toys & collectibles, we are interested in hearing from you. Check out our selling section, and/or contact us directly.
In the (hopefully) unlikely event that you are dissatisfied with our service, please contact us directly and we will do our utmost to solve the issue as soon as we can.