Boonsart

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Good to know

Most items will be dispatched using registered and insured shipping.

Our shipping fees are based on the shipping rates of the Dutch postal service, combined with a handling & packing fee. The final shipping cost is dependent on the size, weight, and value of your order.

Cheaper unregistered shipping is sometimes available, but only for cheaper items or on special request. Unregistered shipping is always at buyer’s own risk.

When purchasing multiple items separately, please wait for a combined invoice before making your payment. Shipping will always be combined.

We ship worldwide. However, in some cases (e.g. war / pandemics) we can decide to temporarily stop shipping to certain countries

How does our webshop work?

  • Start shopping

    First, add the desired items to your shopping cart in our webshop.

  • Select country of destination

    When you are done shopping, go to the shopping cart and select the country of destination. Click on 'update' to set your address. The correct shipping costs will be shown, as well as the maximum weight and maximum value of the parcel with these shipping costs. You can still go back to the shop to change the items in your cart. Shipping costs may change if the total weight or value of the package changes.

  • Not yet done shopping?

    If you are not yet done shopping, and wish to add some more items to your order in the future, use "Add to order" at checkout. Your items will be reserved for you, but you can still add items to your order in the next few days. If you are done shopping, please contact us and we will send you an invoice to finalise the order.

  • Finalise order

    If you are done shopping, you can finalise your order and pay through paypal or banktransfer. After payment has been received, items will be shipped within 7 working days.

  • Unpack and enjoy!

    Within 48 hours after the item has been packed and shipped, you will receive a tracking code (unless you chose unregistered shipping). Depending on the country of destination, most packages arrive within days to weeks. However, for some countries it can take a bit longer due to customs. When it has been a while and you haven't received your package, please contact us. Enjoy your purchases and we hope to see you soon!

Frequently Asked Questions

Can I pre-order or reserve items?

It is not possible to pre-order items, because we never know what we will have in stock. All of our items are for sale in our BoonsArt shop. We will not reserve items for you. Nor do we notify customers when an item is (about to become) available. If you are looking for something specific, please check the BoonsArt shop regularly or follow us on our social media.

Can I buy directly from you?

For administrative purposes, all transactions are to be made either via our own shop, or through our shop on eBay.

What type of payments to you accept?

Payments can be made via PayPal, SEPA, or bank transfers. For customers in the Netherlands, cash payment at pick-up (at buyer’s own risk) can be arranged.

Can I buy now and pay later?

We expect payments to be made within three (3) working days of purchase. If you are having trouble paying on time, please contact us as soon as possible to avoid the cancellation of your order and your account being blocked or removed.

How quickly do you ship?

We will dispatch purchased items within ten (10) working days of date of payment.

Do you combine shipping?

Yes. If you purchase multiple items at the same time, we will always combine the shipping costs.

Do you ship to my country?

Yes, we ship worldwide. However, in some cases (e.g. war / pandemics) we can decide to temporarily stop shipping to certain countries.

How much will shipping cost?

Our shipping fees are based on the shipping rates of the Dutch postal service (www.postnl.nl), combined with a handling & packing fee. The final shipping costs are dependent on the size, weight, and value of your order.

Are customs fees included in shipping price?

Customs fees are not included in the shipping price, as these differ per country (and are non-applicable to many countries we ship to). Customs fees may be charged by Customs of your country and are payable by you.

How can I track my order?

If you have paid for registered (& insured) shipping, a tracking code will be sent to you within 48 hours of your purchase having been dispatched. You can use this tracking code to follow your letter/parcel on www.internationalparceltracking.com. If you have paid for unregistered shipping, you will not be able to track your order.

When will I receive my item(s)?

We dispatch purchased items within ten (10) working days after received payment. After that, it’s up to the postal services to deliver the letter/parcel.

My order still hasn't arrived. Now what?

Once we dispatch an order, it is in the hands of the postal services. Depending on the distance a letter/parcel has to travel, it may take some time before it arrives at its destination. If you paid for registered shipment, please keep an eye on the progress of your order via www.internationalparceltracking.com. If it is taking too long or if you think something has gone wrong, please contact us as soon as possible and we will try to sort it out.

Will I receive the exact item as pictured in the advert?

In the great majority of cases, yes. There are very few items for which we use a stock photo. Should this be the case, the item you receive will be in identical or better condition than the item pictured.

Can I get a discount?

In general, the prices of our items are fixed. We aim to keep our prices fair. However, if you feel that an item is overpriced, please don’t hesitate to contact us.

Will you buy my childhood toys / my collection?

If you are looking to sell your vintage toys & collectibles, we are interested in hearing from you. Check out our selling section, and/or contact us directly.

Still dissatisfied?

In the (hopefully) unlikely event that you are dissatisfied with our service, please contact us directly and we will do our utmost to solve the issue as soon as we can.